Shipping Policy

Once your order is confirmed, our logistics team begins the process of locating, inspecting, and packaging your books.

• Operating Hours: We process orders Monday – Friday, 8:00 AM – 6:00 PM (Central Time, CT).
• Order Cut-Off: Orders placed before 06:00 PM (CT) are queued for processing the same day. Orders received after this time will begin processing on the next business day.
• Processing Time: Please allow 2 – 4 business days for your order to be prepared and handed over to the carrier.

We utilize trusted carriers (FedEx, UPS, and USPS) to navigate the journey to your home.

• Standard Transit: Once dispatched, shipping typically takes 6 – 8 business days (Monday to Friday).
• Total Delivery Estimate: Combining processing and transit times, most readers receive their packages within 8 to 12 business days.
• Remote Locations: Please note that shipments to Alaska and Hawaii may require additional time due to distance.

We believe that shipping costs should be as clear and simple as a well-written chapter.

• Standard Shipping: For orders with a total value under $199.00, a flat shipping fee of $7.99 applies.
• Free Shipping: As a courtesy to our avid readers, we are pleased to offer Free Standard Shipping on all orders totaling $199.00 or more.

We operate with full financial transparency.

• Sales Tax: Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
• No Hidden Fees: We do not charge any hidden handling fees; the final price you review before payment includes everything needed to get your order to your door.

• Service Area: We ship exclusively to physical addresses within the United States.
• Restrictions: To ensure secure proof of delivery, we cannot ship to P.O. Boxes or APO/FPO/DPO military addresses. Please provide a valid residential or commercial street address.

Upon dispatch, you will receive a Shipment Confirmation Email containing your tracking number.

• Please allow up to 24 hours for the carrier’s system to update the status of your package.

A. Address Accuracy

• It is the customer’s responsibility to ensure the shipping address is accurate. If you notice an error, please email us immediately at contact@havrixi.com.
• We prioritize these email requests, but we can only correct addresses before the order leaves our processing facility (typically within 24 hours).

B. Lost or Damaged Volumes

• Resolution Promise: If your book arrives damaged or is lost in transit (marked “Delivered” but not received), please email our support team. We commit to investigating and resolving these issues (via replacement or refund) within 5 – 7 business days.

C. Delays Outside Our Control

• Havrixi is not liable for shipping delays caused by unforeseen events such as severe weather, natural disasters, or carrier strikes.

For any inquiries regarding your shipment, our support team is ready to assist via email.